Terms of Service
Last updated 15 August 2026
By using Vellivo you agree to these terms. In short: upload only photos you have the right to use, and treat the output as AI-generated marketing material.
The service
We generate short video clips from still photographs you provide, using a third-party AI video model. The output is AI-generated content, not a recording of the property.
Our quality check compares generated frames with your source image and triggers regeneration when they diverge. It is a quality-control mechanism, not a guarantee of accuracy. You are responsible for reviewing content before publishing it.
Your content
You keep ownership of the photos you upload and of the videos generated from them. You grant us the limited right to process them in order to provide the service.
You confirm you have the right to use the photos you upload and that they depict a property you are authorised to market.
Credits, payment and refunds
The free preview costs nothing. Paid generations spend credits. Internal quality retries are not charged. If a paid generation cannot reach the quality threshold, the credits are returned automatically.
Credits are not redeemable for cash. Subscriptions can be cancelled at any time; credits already granted remain in your wallet.
Acceptable use
Do not upload content you do not own, content depicting people without their consent, or content intended to misrepresent a property.
Do not attempt to circumvent free-preview limits, rate limits or access controls.
Liability
The service is provided as is. To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of generated content.